Jubilee by LegalPRO Systems, Inc.

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Why Providing Great Support Matters

How important is customer support to your business? Do you rank it as high as the service or product you offer? Alternatively, do you place it with pricing or product or service value?

At LegalPRO, we pride ourselves on providing excellent and quality support to everyone from potential customers to our paying clients.

Building Trust With Our Customers

Our goal is to help legal professionals grow their practice. How do we do that? By listening and incorporating suggestions made by our clients into our software.

We also build trust with our customers by addressing technical issues in a timely fashion.  We live in a fast technology-driven world. So when companies such as Google and Microsoft make big and small changes to their products, everyone pays attention. Even us. Why? A slight change in one major software has a trickle-down effect on others.

Price versus Support

Yes, when firms are comparison shopping for new bankruptcy or practice management software, price does matter. However, so does customer service. Below are some questions all legal professionals should ask?

  • Is support included in the price? If not how much does it cost?
  • Do you offer support? If so, is it by phone, email or chat?
  • How do customers contact support?
  • What are your support hours?
  • How often can you contact support?

Everyday more attorneys and paralegals are discovering how simple and easy it is to use Jubilee.

What Our Customers Are Saying

I have used Jubilee Notices since it came out. I like having all the pleadings downloaded in one place where I can find them.

Margaret Travis

Travis Law Office

I love the personal support and that your company actually listens to the recommendations made by actual users of your programs. I think it is a great continuation of the service that Charlie Fielder started so many years ago.

MARGARET M.

No matter what we need help with, you are there. I have never worked with anyone there that I did not like and did not solve the problem. You are 110% – at least! Thank you for many years of great help. I wish AT&T could take lessons from you all on how to verbally communicate what the problem is and fix it promptly!

BARRY B.

Good software and good service.

ROBERT R

Jubilee allows us to have multiple users working on each case from various locations. It allows us to access information much more quickly and reliably without having to deal with physical servers. It is user-friendly and looks like it was created in the 2010s, not the 1980s.

Rick Abelmann

Abelmann Peterson LLC

The customer service at Jubilee is the best I've encountered. I've previously used E-Z Filing and Best Case and the Jubilee staff is hands-down the best. Jubilee is working constantly to upgrade the software and make sure it is competitive with the other options. It has come leaps and bounds in the one-year since I started using it.

Susan Long

The Law Offices of Susan S. Long