I’ve written previously about the safety factor - in our hacker riddled world - of using our Two-Factor-Authorization options. Many of you have wisely done so and now I want to add another twist. We currently offer two ways to receive your verification code: by text or by email. What I would like everyone to do is to set up both options. The reason is in case one of those options doesn’t work.

In the past with desktop applications, once you installed a program it either worked or it didn’t (at least unit the next Windows update anyway). With cloud apps, however, we make use of a variety of services which we don’t control such as email servers and text messaging services. If one of these services we use to send you MFA codes goes down then you could be stuck – unless you have the other option also set up to use as a backup.

This is nothing unique to Jubilee and all the services we use have been very reliable, but on occasion they do have blips and it’s almost guaranteed to blip when you need in quickly. It could also be your phone or email that is having a bad day… So please set up both methods and the likelihood of getting locked out will be next to zero.